| Product Grade | Cosmetic | Cosmetic | Pharmaceutical | Cosmetic | Pharmaceutical | Confirm that the grade matches the intended application and target market. |
| Typical Purity Specification | ≥99.0% | ≥99.5% | ≥99.5% | ≥99.0% | ≥99.5% | Require a current specification sheet and batch-specific certificate of analysis. |
| Batch-Specific COA Availability | Yes | Yes | Yes | On request | Yes | The COA should identify the lot number, test methods, results, and release date. |
| Average Initial Response Time | 4 hours | 12 hours | 6 hours | 24 hours | 8 hours | Validate response speed during technical, quality, and quotation discussions. |
| Technical Communication Score | 4.5/5 | 3.8/5 | 4.6/5 | 3.4/5 | 4.2/5 | Assess clarity, consistency, technical knowledge, and documented follow-up. |
| Custom Packaging Options | 25–500 kg | 50–1,000 kg | 25–500 kg | 100–1,000 kg | 25–500 kg | Confirm available drum, bag, liner, labeling, and pallet configurations. |
| Private Label / Label Support | Available | Limited | Available | Not offered | Available | Request label templates, language options, artwork requirements, and approval procedures. |
| Minimum Order Quantity | 25 kg | 50 kg | 100 kg | 100 kg | 50 kg | Select a quantity compatible with pilot production and forecasted demand. |
| Standard Lead Time | 15–20 days | 20–30 days | 30–40 days | 25–35 days | 20–30 days | Confirm whether lead time begins after payment, purchase order, or artwork approval. |
| Regulatory Documentation | SDS, TDS, allergen statement | SDS, TDS | SDS, TDS, GMP statement | SDS, TDS, origin statement | SDS, TDS, GMP, origin statement | Check documentation against the destination market and product classification. |
| Change-Control Notification | 30 days | Not specified | 60 days | 30 days | 60 days | Prefer a written policy covering raw materials, process, site, packaging, and specification changes. |
| Complaint Response Commitment | 2 business days | 5 business days | 2 business days | 7 business days | 3 business days | Require a documented investigation, root-cause analysis, corrective action, and closure timeline. |
| Supply Continuity Plan | Dual production lines | Single site | Dual site | Single site | Dual site | Evaluate backup capacity, safety stock, alternate logistics routes, and force-majeure procedures. |
| Sample Availability | Free sample up to 100 g | Paid sample | Free sample up to 50 g | Free sample up to 25 g | Free sample up to 100 g | Use samples for identity, purity, appearance, odor, solubility, and application testing. |
| Long-Term Technical Support | Dedicated technical contact | Sales contact only | Dedicated technical team | Shared support mailbox | Dedicated technical contact | Confirm support for formulation trials, troubleshooting, documentation updates, and annual reviews. |
| Overall Assessment Score | 4.5/5 | 3.6/5 | 4.7/5 | 3.2/5 | 4.3/5 | Prioritize verified quality, reliable communication, customization fit, and documented continuity support. |