| Industry Experience | Years supplying galvanized steel and number of completed orders | Company history, project references, product catalogues, and verified transaction records | At least 5 years of relevant supply experience and documented repeat orders | 15% | Longer operating experience can indicate stronger process control, market knowledge, and continuity of supply. |
| Quality Management | Quality-management system and inspection procedures | Current ISO 9001 certificate, quality manual, inspection plan, and nonconformance procedure | A valid ISO 9001-certified quality-management system with traceable inspection records | 15% | A documented quality system helps standardize purchasing, production, inspection, and corrective actions. |
| Coating Compliance | Galvanizing standard, coating thickness, and coating-mass verification | Mill test certificates, coating inspection reports, applicable standards, and sample test results | Requirements stated against the applicable specification, such as ASTM A123/A123M or ISO 1461 | 15% | Coating thickness and surface quality strongly affect corrosion protection and service life. |
| Material Traceability | Ability to trace finished products to heat, batch, or production records | Heat numbers, batch records, certificates of conformity, and delivery documentation | Complete traceability from raw material through galvanizing, inspection, and shipment | 10% | Traceability supports quality investigations, compliance checks, and controlled replacement of defective material. |
| Certification and Testing | Availability of independent or documented product testing | Mechanical-property reports, dimensional inspection records, coating-thickness readings, and certificates such as EN 10204 Type 3.1 where required | Test documentation supplied for every relevant production batch or shipment | 10% | Consistent testing provides objective evidence that supplied steel matches the agreed specification. |
| Delivery Reliability | On-time delivery rate and average order lead time | Recent delivery-performance reports, order history, production schedule, and logistics plan | Target an on-time delivery rate of 95% or higher, with lead times confirmed in writing | 15% | Reliable delivery reduces project delays, emergency purchasing, and production downtime. |
| Customer Reviews | Review volume, review recency, complaint patterns, and reference quality | Independent review records, customer references, complaint summaries, and case studies | Several recent, verifiable references with no repeated unresolved complaints about quality or delivery | 10% | Recent and consistent customer feedback offers practical evidence beyond sales materials. |
| Customer Support | Response time, technical capability, and escalation process | Named account contact, technical support procedure, communication schedule, and issue-resolution records | Acknowledge routine inquiries within 1 business day and provide a corrective-action plan for major issues | 10% | Prompt support helps resolve specification, documentation, delivery, and quality issues before they affect operations. |
| Commercial Transparency | Clarity of quotation, inclusions, tolerances, payment terms, and warranty conditions | Detailed quotation, technical data sheet, sales contract, packaging terms, and warranty statement | All technical and commercial assumptions documented before purchase-order approval | 5% | Clear terms reduce disputes related to dimensions, coating requirements, packaging, freight, and acceptance criteria. |
| Risk and Continuity Planning | Backup production, inventory policy, logistics alternatives, and contingency planning | Business-continuity plan, capacity information, alternate transport options, and inventory policy | Documented contingency measures for raw-material shortages, equipment downtime, and transport disruption | 5% | Continuity planning lowers the risk of extended delays caused by operational or supply-chain interruptions. |